Emergency Ride Home

Hand opening car door with key

Emergency Ride Home

Emergency Ride Home

It’s great to ride your bike, hop on the bus, carpool, vanpool, or walk to work, but what if you have an emergency–you might be stranded! Don’t worry. We’ll cover the cost of a ride home with our Emergency Ride Home (ERH) program.


It Works Like This: Get Your Ride & Send Us the Bill

If you have an emergency and need a ride from work (on a day you used sustainable transportation), call a taxi, car rental company, or Lyft/Uber type service. Pay for your ride home and get a receipt. You do not need to register with us or complete a form beforehand.

After your ERH, complete the reimbursement form at your convenience at https://www.surveymonkey.com/r/ERH-Program and email us a copy of your receipt at info@trafficsolutions.info. We’ll mail you a reimbursement check up to $55.

Emergency Ride Home Fine Print

Any rental car charges incurred after 24 hours will not be reimbursed. Reimbursement requests without a receipt cannot be honored. Make sure you get a receipt from your transportation provider. Any inappropriate use of this program will be at the employee’s expense and jeopardize future eligibility for the program. The Emergency Ride Home program can be used up to four times a calendar year.


Who’s Eligible:

You are:

1. If you register on SmartRide.org; and

2. If you carpool, vanpool, use transit, bicycle, or walk to work on occasion or regularly; and

3. If you use a qualifying mode on the day the Emergency Ride Home is needed.


What trips are eligible?

Unplanned personal emergencies, such as:

1. Personal or family illness;

2. A family crisis;

3. Your carpool or vanpool is unavailable for its USUAL schedule.


What trips are not eligible?

The following situations are not covered by the Emergency Ride Home Program:

1. Overtime (unexpected or planned),

e.g. working past the hour of your usual bus service;

2. Personal errands;

3. Pre-planned medical or dental appointments;

4. Business-related travel;

5. Injury on the job;

6. Regional disasters, such as earthquake or flood.